Vouchers are a great way to enjoy discounts, cashback, and special offers across various services on our platform. Whether you're funding your wallet, buying virtual or gift cards, paying bills, or attending events, vouchers can help you save money and unlock extra value. This FAQ guide answers the most common questions about how our voucher system works, usage limits, applicable services, and more.
1. What is a voucher usage limit?
The voucher usage limit refers to the maximum number of times a voucher can be redeemed. This limit is set by the admin during the voucher creation process.
2. Can a single voucher be used more than once?
Yes, but only if the voucher’s usage limit has not been reached. Once the limit is exhausted, the voucher becomes invalid.
3. What services can I apply my voucher to?
Vouchers can be applied to Funding Wallet, Virtual Cards, Gift Cards, Events, and Bills Payment.
4. How do I know which services a voucher is applicable to?
Each voucher will include details on the specific services it can be used for. Make sure to read the voucher’s terms before use.
5. What is the minimum spend for voucher usage?
The minimum spend is the least amount of money you must spend to qualify to use a voucher. This value varies depending on the specific voucher.
6. What happens if I don’t meet the minimum spend?
If your total transaction amount is below the specified minimum spend, the voucher cannot be applied.
7. What are the types of vouchers available?
There are two main types of vouchers:
Fixed value vouchers: Provide a specific discount amount.
Percentage-based vouchers: Offer a discount calculated as a percentage of your total spend.
8. Can I use multiple vouchers for the same transaction?
Typically, only one voucher can be used per transaction. Check the voucher's terms and conditions for specific details.
9. Can I apply vouchers to partially fund a transaction?
Yes, vouchers can usually be applied to reduce the total cost of a transaction, and you’ll pay the balance from your wallet or card.
10. Do vouchers expire?
Yes, vouchers may have expiry dates or become inactive once the usage limit is reached. Always check the validity period before attempting to use one.
We hope this FAQ has provided the clarity you need to make the most of our voucher system. Stay tuned for new voucher releases, seasonal offers, and exclusive promotions. If you still have questions, feel free to reach out to our support team for assistance.